Help & F.A.Q.s
Simple! Just click over to our Contact Us page or call us at 855-99-OTTER.
Orders of $35.00 and over are FREE! Orders under $35.00 are a flat rate of only $3.95. For details, click over to our Shipping Policy.
No. At this time, we only ship within the contiguous US.Do you ship to P.O. Box or APO/FPO addresses?
No. At this time we do not ship to P.O. Box or APO/FPO addresses.
We will gladly accept returns within 30 days of the sale date and issue a full refund, minus shipping costs. For full details, click over to our Returns page.Where is Otter, LLC located?
Otter, LLC is proudly based out of Jackson, Wyoming.What is hemp and is it safe?
Hemp is a natural fiber product of the Cannabis Sativa plant which has been specifically bred to yield long fibers. It is grown without the use of herbicides, fungicides or pesticides. In addition, hemp by nature is anti-bacterial, anti-microbial & is resistant to mold & mildew. The hemp which we use to craft our rope bones has been tested by an independent laboratory and meets and/or exceeds CPSIA & ASTM F963-11 compliance. Testing results are available upon request.
Otter's® Hemp Rope Bones are handcrafted in the USA.
Since our Hemp Rope Bones are all crafted by hand, there may be some slight variations from one bone to another. This is the nature of hand cutting and tying.
Hemp is a natural fiber and shedding is 100% normal.What does hemp smell like?
Hemp gives off a very similar smell to that of natural hay.
Yes! Please send us a message via our Contact Us form if you'd like to discuss how we can assist your non-profit organization or shelter. We are always looking for new partnerships and opportunities.
Our mailing address is:
PO Box 10820
Jackson, Wyoming 83002